Privacy Policy

 

Effective Date: 10th August 2025

Welcome to XpliteGh Importation (“we”, “our”, or “us”). Your privacy is critically important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website https://xplitegh.com (the “Site”), in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

If you have any questions, contact us at info@xplitegh.com.

  1. Information We Collect

We collect the following types of personal and non-personal information:

  1. Personal Information

When you interact with the Site (place orders, register, sign up for emails, contact us), we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Account details (if you create one)
  • Payment information (payment on delivery)
  • Any additional information you provide voluntarily
  1. Automatically Collected Information

We use tools such as Google Analytics and Facebook Pixel to collect:

  • IP address
  • Device/browser type
  • Pages visited
  • Duration of visit
  • Referring website
  • Location (based on IP)

This helps us improve our services and user experience.

  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about orders, updates, and support
  • Improve our products and website functionality
  • Send promotional emails (via Mailchimp)
  • Manage your account (if created)
  • Prevent fraud and secure the site
  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and track website usage. These include:

  • Necessary cookies – to enable basic site functionality
  • Performance cookies – to analyze site usage (e.g., via Google Analytics)
  • Marketing cookies – for retargeting via Facebook, Google, etc.

You can manage or withdraw your cookie consent via our Cookie Consent Banner or through your browser settings.

  1. Third-Party Services

We may share your data with trusted third-party services under strict confidentiality, including:

  • Google Analytics – website traffic analysis
  • Facebook Pixel – ad targeting and optimization
  • Mailchimp – email marketing
  • Stripe & PayPal – secure payment processing
  • Tawk.to / Intercom (if used) – customer support and chat widgets

Each of these services has its own privacy policy and is compliant with relevant data protection regulations.

  1. GDPR Notice (For EU Users)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, email us at info@xplitegh.com.

We rely on legal bases such as consent (for newsletters, tracking) and contract necessity (for order fulfillment).

  1. CCPA Notice (For California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal data we collect and how we use it
  • Request deletion of your personal data
  • Opt-out of the sale of your data (we do not sell your data)
  • Not be discriminated against for exercising these rights

To request access or deletion, please email us at info@xplitegh.com with the subject “CCPA Request.”

  1. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your transactions
  • Comply with legal, tax, or reporting obligations
  • Resolve disputes
  • Enforce our terms and policies
  1. Data Security

We implement robust security measures to protect your data, including:

  • SSL encryption
  • Secure payment gateways (Stripe & PayPal)
  • Limited access to personal information
  • Regular monitoring for security vulnerabilities

However, no method of transmission over the internet is 100% secure.

  1. Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal data from children.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Please check back regularly.

  1. Contact Us

For any questions or concerns about this Privacy Policy or your data, please contact:

XpliteGh Importation
Email: info@xplitegh.com
Website: https://xplitegh.com

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